Shipping policy

Shipping Policy – Skycart

At Skycart, we are committed to delivering your orders quickly, securely, and efficiently across the United Arab Emirates (UAE).

1. Shipping Locations
   We currently ship to all emirates within the United Arab Emirates.

2. Processing Time
   Orders are processed within 1–3 business days after payment confirmation.
   Orders are not processed or shipped on weekends or public holidays.

3. Delivery Time
   Standard delivery typically takes 2–5 business days depending on your location.
   Remote areas may require additional time.

4. Shipping Charges
   Shipping fees are calculated at checkout based on your delivery location and order size.
   Free shipping may be offered during promotional periods or on qualifying orders.

5. Order Tracking
   Once your order has been shipped, you will receive a tracking number via email.
   You can track your order through the assigned courier service.

6. Delays & Service Interruptions
   While we aim to meet estimated delivery times, delays may occur due to high demand, weather conditions, or courier-related issues.
   Skycart is not responsible for delays caused by third-party shipping providers but will assist customers in resolving delivery issues.

7. Incorrect Address
   Customers are responsible for providing accurate and complete shipping information at checkout.
   Skycart is not liable for orders delivered to incorrect addresses provided by the customer.

8. Damaged or Lost Shipments
   If your order arrives damaged or is lost during transit, please contact us within 48 hours of delivery.
   Include clear photos of any damaged items and packaging for review.
   We will investigate and provide an appropriate resolution.

9. Contact Information
   For any shipping-related inquiries, please contact us:
   Email: info@skycartstore.com
   Store Name: Skycart